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DIGITAL POINT CARD TERMS & CONDITIONS

MEMBERSHIP PROGRAM

  • Available exclusively at Grown Alchemist offline stores in Hong Kong
  • Digital membership card accessible via Apple Wallet and Google Wallet
  • Membership is personal and non-transferable
  • One membership per individual
  • Valid phone number and email required for registration

DIGITAL CARD ACCESS

  • Digital card will be issued upon registration
  • Members must add card to digital wallet
  • Digital card must be presented at time of purchase
  • Screen captures or screenshots are not valid for point collection
  • Members responsible for device compatibility

TIER STRUCTURE & POINTS EARNING

ALCHEMIST

  • Spending Range: HK$0 - HK$3,999
  • Earning Rate: HK$1 = 1 point
  • No minimum spending requirement
  • Birthday month offer

ALCHEMIST BLACK

  • Spending Range: HK$4,000 - HK$9,999
  • Earning Rate: HK$1 = 1.5 points
  • Qualification: Accumulated spending of HK$4,000
  • Birthday month offer
  • Seasonal exclusive offers

ALCHEMIST ULTIMATE

  • Spending Range: HK$10,000 and above
  • Earning Rate: HK$1 = 2 points
  • Qualification: Accumulated spending of HK$10,000
  • Birthday month offer
  • Priority access to new products
  • VIP exclusive events
  • Seasonal exclusive offers

POINTS VALIDITY & CALCULATION

  • Points valid for 12 months from date of issue
  • Points calculated on net purchase amount (excluding discounted items)
  • Points cannot be earned on gift card purchases
  • Points are non-transferable and non-exchangeable for cash

TIER REVIEW

  • Tier status reviewed based on annual spending
  • Upgrade to higher tier occurs immediately upon reaching threshold
  • Tier benefits effective immediately upon upgrade
  • Annual review for tier maintenance

DIGITAL CARD SECURITY

  • Members responsible for digital card security
  • Report unauthorized usage immediately
  • One active digital card per member
  • Digital card sharing is prohibited
  • Company not responsible for device compatibility issues

GENERAL CONDITIONS

  • Valid identification required for point accumulation
  • Digital card must be presented before purchase completion
  • Returns/refunds will deduct corresponding points
  • Technical issues should be reported to store staff

PROGRAM MODIFICATIONS

  • Company reserves right to modify program terms
  • 30 days notice for significant changes
  • Points may be forfeited upon program termination
  • Terms may be updated periodically

EXCLUSIONS

  • Online purchases not eligible
  • Promotional items may be excluded
  • Wholesale purchases not eligible
  • Corporate purchases excluded

TERMINATION

  • Company may terminate membership for Terms violation
  • Points forfeited upon termination
  • No compensation for forfeited points
  • Members may terminate at any time